The Managing Director/Chief Executive of the Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku, on Monday unveiled the authority’s Integrated ISO Policy in furtherance of the efforts to improve air travel safety in line with global best standards.
The Managing Director, who was represent at the event by the Director of Human Resources and Administration, Dr. Luqman Emiola, emphasized that the ISO Policy reinforced the operational principle that “if it is not documented, it is considered not done.”
She noted that the policy provided FAAN with a working document to guide internal audits across directorates, ensuring that every action reflects the authority’s commitment to service quality, safety, environmental stewardship, and operational excellence.
Kuku reiterated the authority management’s commitment to managing Nigeria’s airports in line with international best practices, ensuring safe, secure, efficient, and environmentally responsible operations.
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She further revealed that FAAN had achieved about 70% completion of the certification process, with external auditors scheduled to arrive in November to assess compliance and close identified gaps. The Authority targets full ISO certification by December 2025.
Earlier in her opening remarks, the Director of Special Duties, Mrs. Obiageli Orah, highlighted the purpose and importance of the ISO Policy, explaining that the audit process is designed to measure FAAN’s commitment to quality and the way it conducts its business, with strong emphasis on customer satisfaction and environmental responsibility.
According to her, the new policy integrates two standards, namely ISO 9001:2015 Quality Management System (QMS) and ISO 14001:2015 Environmental Management System (EMS), into a single framework.
Orah explained thatthrough this system, FAAN planned to institutionalize a culture of service quality, operational safety, and sustainable practice across all airports under its management.
In his goodwill message, the Director of Public Affairs and Consumer Protection, Mr. Henry Agbebire, commended the Managing Director, the FAAN management, and the Directorate of Special Duties for driving the initiative.
He reaffirmed the management’s commitment to embedding quality, safety, and sustainability across all operations, pledging continued support until full certification is achieved.
