Diamond Bank has been awarded the ISO/IEC 20000-1:2011 certification by the British Standard Institute (BSI) Group.
A statement by the management of the bank indicated that the certification, which was awarded after a rigorous process and systems audit by qualified BSI auditors, is a seal of approval that the bank’s network architecture, software design, security policies, procedures and protective practices conforms to global security standards in data and financial service delivery system.
The ISO 20000:2011 certification for Service Management System (SMS) is the World’s highest standards of information technology service delivery, demonstrating Diamond Bank’s commitment to a world-class, customer-focused service culture and environment.
Commenting about the award, Diamond Bank’s Chief Executive Officer, Uzoma Dozie, said that the bank’s commitment towards quality IT service delivery remained unwavering, adding that the bank will continue to pursue and meet world class standard in the provision of IT infrastructure that will enable it deliver unequaled and satisfactory financial services to its millions of customers.
In his remarks, the Bank’s Chief Information Officer, Lanre Bamisebi, while confirming the CEO’s views on the award noted that the certification and award had positioned and strengthened the bank in its quest to continually deploy cutting-edge technological platforms and processes that will enhance its delivery of world class financial services, boost customer satisfaction, meet regulatory requirements and increase staff productivity.
According to him, Diamond Bank has also successfully passed her surveillance audit in ISO 27001 for Information security, ISO 22301 for business continuity and PCIDSS for card security.
It has also continued to lead the digital revolution in the financial services sub-sector through the deployment of cutting edge technology in servicing its customers’ needs and changing lifestyle.
For instance, it would be recalled that the Bank pioneered the online real-time banking with the Diamond Integrated Banking System (DIBS) in 1992 and has remained a key driver of financial inclusion in Nigeria.
Some of its products and services’ effects include, the Diamond ‘Yello, which has over 15 million customers.
Similarly, the successes recorded in the bank’s commitment to improved financial inclusion using mobile technology have led to numerous invitations for strategic partnerships by multilateral international agencies including the IFC, USAID, Women’s World Banking, Shore Cap Exchange and DFID, amongst others.