The Federal Airports Authority of Nigeria (FAAN) has launched a service feedback application, for users to give air their views or experiences about the quality of services being rendered by government agencies at the nation’s airports.
The commissioning of the App,which is an initiative of the Presidential Enabling Business Environment Council (PEBEC), took place at the E – Arrival of the Murtala Muhammed International Airport (MMIA), Lagos today.
A statement issued by the agency’s General Manager, Corporate Affairs, Mrs. Henrietta Yakubu, indicated that with this initiative, passengers and the general public can now register their complaints or commend the quality of services being rendered by government agencies at the airports,.
She stated that complaints would be attended to and resolved within 72hours, in line with the provisions of Executive Order 1 of the Federal Government of Nigeria.
In her speech, the Senior Special Assistant to the President on Industry, Trade and Investment, Dr (Mrs.) Jumoke Oduwole, who commissioned the PEBEC desk, noted that the initiative would usher in efficiency, probity, accountability and eliminate corruption in the agency’s service delivery.
She expressed her delight at the fact that passengers and other airport users can download the application on their smart phones @ www.PEBEC.support and send their comments without any hindrance.
While encouraging the general public to also make use of the facility when there is need for commendation, the President’s aide also advised all government agencies to key into and support the initiative.
The focal person of FAAN’s PEBEC team, Mrs. Olusola Awe, who spoke on behalf of all the agencies at the airport, commended the initiative and thanked all agencies for supporting the project.
She expressed optimism that the facility would enhance the Ease of Doing Business in Nigeria and also help us to improve on our service provisions.
