The Federal Airports Authority of Nigeria (FAAN) on Thursday announced that it had shut down KFC facility at the Murtala Muhammed International Airport (MMIA) in Lagos with immediate effect over what it termed discriminatory treatment of a customer.
The management hinged its action on a social media report by a Passenger with Reduced Mobility (PRM), who alleged discriminatory treatment experienced at the facility.
A statement issued by the authority’s Director, Public Affairs and Consumer Protection, Mrs. Obiageli Orah, cited the Lagos State Law on People with Special Needs to justify the action.
She stated: “In line with Lagos State Law on People with Special Needs , Part C , section 55 of General Provisions on Discrimination which states that ,” A person shall not deprive another person of access to any place , vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person”, the MD/CE of FAAN, Mrs Olubunmi Kuku, intervened swiftly by deploying a management team comprising the Director, Public Affairs and Consumer Protection, Mrs Obiageli Orah, the Regional Manager South West, Mr Sunday Ayodele, Ag. General Manager Public Affairs, Mrs Ijeoma Nwosu-Igbo and the International Terminal Manager, Mr Kerri, to investigate the allegation .
“It is based on the findings of the team that FAAN has shut down the KFC facility at the MMA, where the incident occurred.
“The Authority has instructed that the KFC Management should tender an unreserved apology,
in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation”, Orah added.
The FAAN tendered its apology to the affected passenger and assured all airport users that the management shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon.
