First City Monument Bank (FCMB), today joined other global corporate entities to celebrate this year’s customer service week and restated its commitment to continually offer easy to use products and service platforms for best customer experience as a core value of its operations to boost their prosperity.
The Bank’s Executive Management team gave this assurance ahead of activities commemorating this year’s Customer Service Week with the theme ‘Power of Service’ which kicks off today and will be concluded on Friday worldwide.
The 2021 theme highlights the importance of customer service and of the people who serve and support customers on a daily basis.
World WIn her remarks, the bank’s Managing Director of FCMB, Mrs. Yemisi Edun, expressed gratitude to the bank’s customers for their patronage and loyalty over the years, stressing that the bank fully recognises the power of customers and service.
She said: “Giving us the opportunity to provide you with our services is of great importance to us. We don’t take your patronage for granted, so we will continue to focus on delivering the very best products and services to meet your current and future financial needs.”
Commenting, the Senior Vice President and Head of Service Management, Ms. Felicia Obozuwa, said the best time of the year for the bank continued to be Customer Service Week, adding that every day is customer service day at FCMB.
She added that the bank is always excited at the extensive opportunity to honour service excellence during the week-long celebration.
Obozuwa enthused: “This year is particularly important. We will not only celebrate our customers, we will also celebrate the efficient, friendly, and helpful service, which our service champions across our branches provide every day. It’s always a pleasure to share our quality products and services with our customers, we can’t wait to do more.”
According to her, FCMB has lined up a series of exciting activities to celebrate and reward customers and employees during this year’s Customer Service Week, including a 10 percent bonus for purchase of N500 airtime and above via the bank’s *329# USSD platform, transaction free day for business account holders on the Bank’s Business app and a game tagged, “Scavenger Hunt”.
In addition, the Senior Vice President hinted that there would also be a virtual customer engagement session with the bank’s Managing Director which will allow customers to get direct information from the bank on salient issues and the opportunities available for personal and business growth.
She elaborated: “Activities celebrating young customers are also part of the activity lined-up for the week. FCMB will deliver special gifts to children across the country who operate kiddies accounts and whose birthdays fall within the week of October 4 to 8.
“A virtual party for employees of the Bank will hold on October 8. Some of them will be honoured for exceeding expectations, going above and beyond to solve customers’ problems, and helping them achieve personal and business goals”, Obozuwa added.
Globally, the Annual Customer Service Week celebration started 37 years ago as a period set aside to recognise and appreciate the job done by people in service organisations, emphasising the importance of customer service in running successful businesses and the role(s) played by employees in achieving the goal.
