…Provides Digital Feedback Box For Complaints
Apparently worried about growing complaints by bank customers over inability to withdraw cash to meet their needs over the past few weeks, the Central Bank of Nigeria (CBN) on Thursday cautioned banks and Point of Sale (PoS) operators nationwide to immediately ease cash withdrawals to depositors. The apex bank, in a statement issued by its Acting Director, Corporate Communications Department, Mrs. Hakama Sidi-Ali, indicated that it was aware of alleged cases of collusion between some Deposit Money Banks (DMBs) and Point-Of-Sale (PoS) operators affecting the availability of cash and disrupting the seamless circulation of the Naira.
The Director stated that the CBN’s management frowned at such inappropriate actions by certain individuals and had commenced investigation of the reported cases capable of undermining the smooth running of the economy.
The CBN, therefore, warned banks and PoS operators to desist from such activities as relevant sanctions shall be meted out to those found wanting.
Meanwhile, the apex ban also encouraged members of the public to use alternative payment channels as well as report any case of unauthorized activities, such as capping and hoarding, by banks or PoS agents to the CBN branch in their locations or via the link: https://forms.office.com/r/frZJ0f2hFQ to address complaints and inquiries on the subject.
