The Nigerian Communications Commission (NCC), has advised Nigerian telecommunications subscribers to lodge any complaint relating to their experiences in service delivery and related issues to it with a view to ensuring service quality by all licensed telecom operators.
The commission’s Head of Consumer Affairs Bureau, Mr. Banji Ojo, gave this advice on Thursday during the 5th Telecom Campus Conversation held at the University of Ibadan, Oyo State
The consumer service advocate, who spoke on the topic “Data Depletion Issue: Tips on Data Usage for Better Quality of Experience”, specifically said that Nigerian students and the general public had a right to complain to the commission in case telecommunication companies fail to resolve their issues.
He explained: “When you bought data that is supposed to last for a period, (but) unfortunately it finished before the end of the period, that is what we called data depletion.
“Our duty is to keep on informing our consumers, to educate them to know what they are into. Consumers are key. Without consumers, there will be no NCC.
“We have a code called 622; [when] you dial it, it will take you to our agents. We have agents that will pick up your calls and speak with you in your language of choice.
“The essence of it is that we know that telecommunication companies may not be able to resolve your complaints. We want to give telecommunication consumers another platform to be able to complain. Dial 622. The moment you send the message, it will be relayed to us”, he added.
It would be recalled that the NCC had, over the past years, as part of its telecom consumer-friendly initiatives, been encouraging telecom subscribers to report all forms of issues relating to unsatisfactory services to it for timely attention and solutions.
For instance, the commission has created a Consumer Affairs Department and set out Complaint Management Procedures and Resolutions for telecommunications consumers as part of its efforts to protect their rights, privileges and interests. The toll free number 622 is open to all subscribers to lodge their complaints.
