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Expert Forecasts Healthcare Sector Post-COVID Claims Crisis

The Chief Executive Officer of specialist insurance broker – New Dawn Risk -, Max Carter, has expressed concern over an expected post-COVID claims crisis in healthcare sector.

Speaking on how COVID-19 has impacted the healthcare system, Carter said: “If there is one thing that parties on all sides can agree, it is that COVID has stretched and challenged every aspect of our healthcare systems.

“This is the case not just in the crowded emergency and COVID wards, but also in related fields, such as physiotherapy and rehabilitation, where the requirement for face-to-face interaction has been altered beyond belief by a year of remote treatment”, he added.

According to him, GP surgeries now only treat 60% of their patients face to face and are going through new challenges in administering new vaccines and also in catching up on routine appointments and persuading the fearful back into treatment.

The industry expert further noted that within hospitals, consultants were struggling with huge disruptions to their operating lists due to last-minute withdrawals of patients due to COVID, as well as a shortage of back-office staff to make and manage patient records and appointments and the continued physical barriers to treatment from operating through layers of PPE.

Carter clarified: “As an insurance broker specializing in medical malpractice cover, I look ahead and see something different. I see a flood of claims coming towards us.

“The ability of consultants, physios, midwives, nurses and doctors to deliver consistent and excellent care has been challenged in so many ways.

“Though the intentions and effort have been heroic, the results have inevitably included delayed procedures and deaths from diseases that might not previously have been fatal.

“History tells us that angry grieving families litigate, and this is what I expect to see happen in 2022. While the health service struggles to catch up, failures not of its making will catch it up, leading to a crisis in claims, a rise in premiums, and quite possibly some challenging restrictions in medical malpractice cover.”

“In 2020 and 2021, health service professionals were national heroes. They remain heroic, but the results of their efforts may bring them real additional challenges in the year ahead”, the industry specialist projected.


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